Frequent Asked Questions

1. How much is postage and handling for each item?

Ans: The amount of postage and handling is stated US$10, we charge a small amount of handling for the usage of envelope, scotch tape or boxes and packaging materials used.

2.Can I combined postage and handling for all items?

Ans. Yes You can, Postage for the first Pen is US$10 and US$8 for each additional ones.

3. What methods do you ship and how long?

Ans. I send normal airmail registered and I strongly recommend adding US$2 registered to avoid mail lost which do happens. It takes 14 ¨C 20 days to reach most part of the world.

4. What payment methods do you accept?

Yi Cheng Trading offers you a wide range of easy payment for your purchases:

1. Money Order via Bidpay, Western Union or Bank (Ship Immediately upon receipt) in any major currency (British pounds. US dollars, Euros, Japanese Yens and many others).

2. Personal Checks (those negotiable outside USA, 14 days for clearance upon receipt) in any major currency (British pounds. US dollars, Euros, Japanese Yens and many others)

3. Cash in any major currency. (British pounds. US dollars, Euros, Japanese Yens and many others).

4. Wire to my International Bank Account in any Major Currency. (Malaysian use MayBank, Indonesian Ambro Bank, US & Europe to Citi Bank, Hong Kong to Bank of China)

5. Do a western union to me to claim through any western union agent.

6. Credit card through Paypal (Visa, Mastercard, Diners, Discover and e checks)

5. What are your refund policy?

Ans. If you are not satisfied with our products, return to us with NO QUESTIONS ASKED. We will refund you total amount we received from you minus postage and handling and a 20 percent restocking fees. For example, if you purchased an item for US$20 and postage US$10, you paypal me US$30. We only receive US$28 after paypal fees. In the event you are not happy with the item, you may return to us and we will refund you US$28 minus US$10(postage and handling), minus US$2(restocking fees)equals US$16.

6.What if item is lost in mail?

If item is lost in mail, we will resend item or refund if you want to. We are a verified squaretrade member and you can trust us with your purchase.

7. What is I cannot use paypal or send cash?

Ans. You may use wire transfer, if all else fails please come personally for cash on delivery.

Keep all your questions coming so we can update this FAQ section for the benefits of all the buyers.

Terms of Sale

1. All items are in fine or better condition unless noted otherwise in the description. All items are sold subject to your being satisfied with same. Any item purchased from us is returnable in a timely manner for a prompt and courteous refund (full refund on final price minus postage and handling), exchange, or credit on a future purchase.

2. All listings are net price and subject to prior sale. Phone, fax and e-mail orders are encouraged. If you pay with credit card items by paypal items will be mailed immediately. If you send a cheque, money order, items will be mailed after Mo or cheque is cleared in two weeks time and subjected to a bank charge of US$20. For cash payment. Item, is shipped as soon as we receive your payment.

3. Please bid only when you are sure of your purchase which includes postage and handling stated in listing. Items are send separately and cannot be combined. Excessive negative feedbacks given by deadbeat will be reported. Do not bid if you do not intend to pay within 3 days.

4. All prices are in US$ or GBP. A certificate of authenticity and guarantee can be issued for all of our items on request for a fee of US$ 5.00

5. For orders over US$100, kindly wire to my bank account. You may contact me via my website www.yichengtrading.com and all emails will be answered within the next 2 hours.